We at Excel Solutions are committed to delivering high-quality educational content to our customers. To ensure transparency and a hassle-free experience, we have outlined our refund policy below:
Eligibility for Refunds
- Refund Window: Refund requests must be made within 7 days of the purchase date.
- Content Access: Refunds will not be processed if you have accessed or consumed more than 10% of the course content.
- Free Previews: As free previews are available for all our courses, we encourage you to explore them before making a purchase.
Refund Process
- How to Request a Refund:
- Send an email to info@myexcelacademy.com.pk with your order number and the email address used for the purchase.
- Clearly state your reason for the refund request.
- Processing Time:
- Once approved, refunds will be processed within 7 working days.
- Refunds will be issued via online bank transfer to the account details you provide during the refund request.
Non-Refundable Scenarios
- Requests made after 7 days from the purchase date.
- If more than 10% of the course content has been consumed.
- Incomplete or unauthorized purchases.
- Failure to provide a valid order number and email address for verification.
Additional Information
- Refunds are processed only to the original purchaser.
- Any applicable transaction fees will not be refunded.
- We reserve the right to refuse a refund if there is evidence of misuse or violation of our terms of service.
For any questions or assistance, please contact our support team at info@myexcelacademy.com.pk.
Thank you for choosing Excel Solutions for your learning journey! Visit us at https://myexcelacademy.com.pk/.